About the role
Turn suitable customer relationships into active seller participation and reliably coordinated marketplace transactions.
Responsibilities
- Segment and onboard prospective sellers according to readiness and market fit.
- Coordinate accurate listings, availability, order fulfillment, and seller support.
- Maintain batch handovers, traceability records, and exception-resolution procedures.
- Train field support colleagues and improve repeat participation using operational data.
Experience and skills
- Field onboarding and customer support
- Order coordination and reliable record keeping
- Practical operational metrics and stakeholder communication
Equivalent practical experience is welcome.
First 90 days
- An onboarding baseline separating reachable contacts, suitable sellers, activated sellers, and transacting sellers.
- A pilot workflow with clear handovers, issue ownership, and support escalation.
Working at Karpolax
We develop produce-preservation sachets and operate KarpoLink, a platform for fresh produce trade, quality analysis, and batch traceability.
Our operations are based in Uganda. Work location, contract type, pay, and travel requirements will be discussed before an offer.